FAQs

We’ve answered some of your most frequently asked questions to help you with your clothes collection journey.

We collect your unwanted clothes from your chosen location and make sure that they’re ethically recycled or reused, with most being sent to Africa or Eastern Europe to provide people with affordable clothing. For every ton of clothes collected, we will send £250 to one of our five partner charities (which you get to choose!). Learn more about how we work.

Yes – your clothes must be in a clean bag. If you’re leaving your clothes outside for us to collect, make sure that the bag is waterproof!

We accept all sorts of everyday clothes, as long as they’re in a re-wearable condition. This includes shirts, jumpers, t-shirts, coats, jumpsuits, dresses, skirts, jeans, trousers etc. We even collect toys! Learn more about what we do and don’t accept.

Yes! We accept clothing for babies and children, as long as they’re in a re-wearable condition.

You can book a collection using our easy online form. All you need to do is fill in some simple details, and we’ll be in touch to arrange a suitable collection time.

If you’re not going to be at home, don’t worry! You can leave your clothes outside, or in an agreed safe location. We always leave a receipt so you’ll know that your clothes have been collected.

Yes, as long as you let us know the day prior to your collection. One option is to tell us when we contact you to arrange your clothes collection. Alternatively, you can phone us on 0800 014 2412 and we’ll rectify the address for you.

At present, you must have a minimum of 4 bags that need collecting. If you don’t have enough, it might be worth asking friends, family members or colleagues if they have any unwanted clothes, shoes or toys that need donating!

At the moment, our drivers are able to pick up clothing from Liverpool (L postcodes), Warrington (WA postcodes), Wigan (WN postcodes) as well as the Wirral and Cheshire (CH postcodes). We are looking to further our reach in the future, so keep an eye out for more locations in the North West and the rest of the UK!